Welcome to Century Camper Trailer PTY LTD (CCT). By purchasing from us, you agree that your use is subject to these Terms of Sale. Please read them carefully. CCT may amend these Terms of Sale without prior notice.

CCT reserves the right to:

• Amend, update, change, or remove any part of this website.
• Suspend or cease the operation of this website at any time.

General Disclaimer

This website and its contents are provided on an “as is” basis. Information on this website may contain typographical errors, technical inaccuracies, or other errors. CCT makes no guarantees about the availability or accessibility of this website.

Any answers provided to questions published on this website are general opinions only and should not be taken as definitive, exhaustive, or professional advice. Except as otherwise required by law (including under the Australian Consumer Law), CCT is not liable for any loss suffered as a result of the above.

CCT’s Liability to You

Except to the extent caused by CCT’s negligence, breach of these Terms and Conditions, or as otherwise required by law, CCT shall not be liable for any loss arising from:

1. Incomplete or inaccurate account information provided by you.
2. Unauthorized use of your password or account prior to notifying CCT.
3. Incomplete or inaccurate order information submitted by you.
4. Inability to change or cancel your order after it has been accepted.
5. Orders not being received, or being lost, delayed, or misdirected due to circumstances beyond CCT’s reasonable control.
6. Cancellation of your order by you or an unauthorized party using your account.
7. Delays in delivery or availability due to reasons outside CCT’s reasonable control.
8. Delays in refunds due to issues beyond CCT’s reasonable control.
9. Late, lost, or misdirected deliveries beyond CCT’s control.
10. Goods being left in accordance with an “authority to leave” instruction.
11. Any breach of these Terms and Conditions by you.
12. Any other loss arising from factors outside CCT’s control and within your control.

Product Information

We strive to ensure all product descriptions, images, and specifications are accurate. However, minor variations may occur due to screen differences or manufacturing updates. If in doubt, please contact our customer support team for clarification.

About Hot-Dip Galvanizing Products

Hot-dip galvanizing is an industrial coating applied for durability rather than aesthetics. As such, trailers may display cosmetic imperfections which are normal and not considered defects. Common characteristics include:

• Incomplete coverage in some areas.
• Post-galvanizing drilling in certain parts.
• Cold galvanizing in select areas.
• Slight warping due to heat exposure.
• Zinc runs or excess buildup.
• Grinding marks from excess zinc removal.
• White oxidation, especially in humid conditions.
• Minor deformation due to thermal expansion during immersion in molten zinc.
• Minor dents from handling, shipping, or container loading.

These conditions are not valid grounds for return.

Pricing

All prices are in Australian Dollars (AUD) and include Goods and Services Tax (GST). Prices are subject to change without notice. However, the price displayed at the time your order is placed will apply, even if it changes prior to CCT’s acceptance of your order.

Size Compatibility Disclaimer

Trailer dimensions are provided as a guide. While our trailers fit a wide range of boats, we cannot guarantee compatibility with all models. Individual preferences may result in a perception of incorrect size, even if technical compatibility exists.

We do not make recommendations on trailer size. It is your responsibility to ensure the trailer suits your boat’s size, weight, and purpose. Returns based on size incompatibility will not be accepted.

We encourage in-person inspection before purchase to confirm suitability.

Order Placement

Orders may be placed through our website by following the provided instructions. By placing an order, you agree to these Terms. Due to the nature of the internet, order placement may be impacted by interruptions or technical issues beyond CCT’s control. You are responsible for ensuring your access to our website is secure and free of viruses or other malicious code.

Upon placing an order, you will receive a reference number via email.

Payment

Full payment is required at the time of order. We accept credit/debit cards and bank transfers. You must not use fraudulent or unlawful means to make payment. If the payment name differs from the order name, we may require identity verification or reject the order.

By submitting your payment, you authorize CCT to deduct the amount and any applicable delivery fees.

CCT may reject a payment if:

• Our fraud systems detect irregularities.
• Your financial institution declines the transaction.
• Your payment method has expired.
• Technical issues prevent processing.
• There is risk of loss or fraud.

We may cancel the order, request alternative payment, or seek additional verification.

Availability of Goods

Availability is not guaranteed. Items may become unavailable or be withdrawn without notice. If an order cannot be fulfilled, we will notify you and offer alternatives or a refund. We are not liable for losses caused by stock unavailability.

Pickup Time

Pickup times vary by availability. Confirm readiness before arrival. CCT is not responsible for costs arising from delays. While we aim for prompt fulfillment, delays may occur. If multiple pickups occur simultaneously, please be patient while we serve you.

Pickup or Delivery

You or an authorized person (e.g., a transport company driver) must inspect the trailer prior to departure. If incorrect or damaged, notify CCT immediately before the trailer leaves. We will arrange replacement or refund if necessary.

Refunds

If a refund is approved, it will be initiated within 7 business days (Brisbane time). Actual receipt time depends on your financial institution. Delivery fees are non-refundable. No refunds will be provided for change of mind.

To return goods:

• Provide proof of purchase.
• Return unused, undamaged items within 5 business days.
• Include all bonus items received with your purchase.

Privacy and Security

We are committed to protecting your privacy. Your personal data is handled securely and used solely for processing your orders. Please refer to our Privacy Policy for further details.

Intellectual Property

All content on this website, including images, text, and logos, is protected by copyright. Reproduction or unauthorized use is strictly prohibited.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from your use of our website.

Any provision of these Terms that is deemed invalid or unenforceable will be read down or severed to the extent necessary to preserve the validity of the remaining provisions.

PRIVACY POLICY

Century Trailers takes your privacy seriously

Century Trailers is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

Century Trailers and its related entities (referred to in this policy as we, us, our) are very conscious of the importance of protecting the privacy of personal information we collect about you.

The Privacy Act 1988 (Privacy Act), Australian Privacy Principles and registered privacy codes in Australia in addition to the Privacy Act of 1993 in New Zealand, the Freedom of Information Act (FOIA) of 1967 in the USA and the European GDPR 2018 govern the way in which we must manage your personal information. This Privacy Policy sets out how we collect, use, disclose and otherwise manage your personal information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

This Privacy Policy is reviewed periodically so that you are updated on any changes.

Your Personal Information

We consider personal Information as any information or opinion about an individual who is reasonably identifiable, and whether the information or opinion is stored in a material form or electronic form. We only collect personal information that is directly related to, or reasonably necessary for the purposes of the operations of our business. The types of personal information we usually collect include your name, address, phone number, email address and certain internet-related details (see below) and other information relevant to providing you with the information or services you are seeking from us. Wherever practicable, we will enable you to deal with us as anonymously or pseudonymously as you choose, however, in some cases it is not practicable to interact this way. If you choose not to provide some of your personal details, this may prevent us from providing our services to you or limit our ability to provide the level of service you would normally expect from us.

How we collect Personal Information

Personal information will generally be collected directly from you when you inquire, sign up to our newsletter, enter a competition, visit a dealership, book a viewing, purchase a product, get a quote or book in an activity through our customer care centers such as servicing and warranty – with us and through the use of any of our standard forms, our dealings with you over the internet, via email, by post or through a telephone conversation. The service that you use will determine exactly what information we collect. The information may include your:

• name;
• address;
• contact telephone number(s);
• contact mobile number(s);
• date of birth;
• country of residence;
• driver’s licence number and state/country of origin;
• vehicle preference;
• chassis number;
• credit card number(s) and expiry date(s);
• email address;
• company name and employee number;
• the contact details of the other people travelling with you;

There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impracticable to collect personal information directly from you. For example we may collect personal information through our dealerships, third-party partners, a corporate program or through one of our partner programs .We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.

If you access our website, we may collect additional personal information about you in the form of your IP address and domain name. Our website uses cookies. The main purpose of cookies is to identify users and to prepare customized web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our website and to create a personal record of when you visit our website and what pages you view so that we may serve you more effectively. You can disable cookies using the opt out function when first entering the website.

If the personal information you provide us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services or information you or they are seeking.

Purpose of collection

The purposes for which we collect your personal information depend on your interaction with us. But generally, we collect, use and hold your personal information for the purposes of:

• researching, developing, managing, protecting and improving our services
• conducting customer satisfaction surveys and informing you of any improvements we have made to our services;
• maintaining and developing our software and other business systems. We may disclose your anonymous information to other related and non-related organizations including:
• your company or organization if you use our services under a corporate account;
• our contracted service providers;
• credit card providers;
• credit reporting and fraud checking agencies where necessary to register a default;
• debt collection agencies, in the event of your default in payment of monies owed to us;
• city councils and government or private organisations responsible for the processing or handling of traffic related infringements;
• driver licensing authorities;
• government, regulatory and law enforcement agencies where the disclosure is required or authorized by law,
• dealing with complaints or enquiries; and
• providing you with information about other services we provide, or services that our related entities and other organizations that we have affiliations with, offer that may be of interest to you.

You may opt out of direct marketing communications at any time in your dealings with us. Except as set out above, we will not sell or otherwise transfer your contact details to other parties for direct marketing purposes.

How we use the information we collect

The personal information use collect as outlined above is used for our own marketing. We also use our customer insights to improve our business and the product and experiences we offer to other people just like you. We may sometimes use the personal information we collect for a secondary purpose, that is, for use in a way different from the original reasons for collection set out above. We will only do this in the following circumstances:

• where you have consented;
• where the secondary purpose is directly related to our primary purpose for collecting it in the first place, and you would reasonably expect us to use or disclose the information in such a way;
• where we are permitted or required by law; or
• it is in the interests of public safety to do so.

Security

We store your personal information in different ways, including in paper and in electronic form. We take the security of your personal information very seriously. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, interference, unauthorised access, modification or disclosure, including electronic and physical security measures. We use industry standard safeguards to ensure the security of personal information through physical, electronic and managerial procedures. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

While we strive to ensure the security, integrity and privacy of personal information submitted to our website, unfortunately, no data transmission over the Internet can be guaranteed to be totally secure and we take no responsibility for the security of data transmissions to and from our website or other IT systems.

Seeking access to, and correcting, information

We will take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up to date.

You may access the personal information we hold about you, by making a written or emailed request. We will respond to your request within a reasonable period.

We may decline a request for access to personal information in circumstances prescribed by the Australian Privacy Act, and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).

If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.

If we refuse to correct your personal information, we will provide you with a written notice that set out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.

Disclosing personal information overseas

We store your personal information only in Australia.

How to contact us – complaints and feedback

If you wish to make a complaint about a breach of the Privacy Act, Australian Privacy Principles or a privacy code that applies to us, please contact us as set out below and we will take reasonable steps to investigate the complaint and respond to you. If you have any queries or concerns about our privacy policy or the way we handle your personal information, please contact our Privacy Officer at:

Century Trailers

706 Beaudesert Road Rocklea 4106
[email protected]
Australia: (07) 31950404

Links to other sites

We provide links to websites outside of our website, as well as to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that websites and its privacy statement.

Changes to this policy

We may change this policy at any time. Any updated version of this policy will appear on this website.

Further privacy information

For more information about privacy issues in Australia and protecting your privacy, visit the website of the Australian Privacy Commissioner.

Last updated: October , 2018.

REFUND POLICY

At Century Camper Trailer PTY LTD, we are committed to ensuring your satisfaction and the longevity of your products. If you encounter any issues with your purchase, please submit an After-Care claim, and our Customer Service team will contact you within 5 business days with a suitable resolution.

This policy is designed in compliance with the Australian Consumer Law (ACL), which provides consumer guarantees for both major and minor problems. Below, we outline how we handle refunds.

1. Consumer Guarantees Under Australian Consumer Law

The ACL provides remedies for both major and minor problems with products. The type of remedy depends on the nature of the issue and the consumer guarantee that was not met.

Minor Problems

For minor issues, we will attempt to repair the product.

Major Problems

For major failures, you may:

Reject the goods and choose a refund or replacement of similar value.

Request compensation for any drop in the value of the goods.

Note: A “major failure” is determined by industry standards and may not align with personal opinions.

2. When We Won’t Refund

There are certain scenarios where refunds or warranty claims will not be actioned, including but not limited to:

Change of mind or personal preference.

Damage caused by misuse, neglect, or unauthorized modifications.

Issues not reported within a reasonable time frame.

Made-to-order products.

Display stock, clearance items, or personalized/customized items.

Normal wear and tear.

Products purchased from third parties.

Any faults or damages resulting from service or repair performed by third party.

3. Cooling-Off Period for Custom-Made Products

Due to the custom-made nature of our trailers and caravans, the following refund policy applies:

Cooling-Off Period

After paying the deposit, customers have a 24-hour cooling-off period.

Within this period, the deposit can be refunded unconditionally, provided:

The refund request is made within 24 hours.

The customer has not yet picked up the vehicle.

After 24 Hours

If the trailer or caravan has already been assembled, the deposit will not be refunded.

In the absence of a major problem, we reserve the right to charge a 25% restocking fee based on the total amount.

Relocation to a Branch

If the trailer or caravan has already been relocated to a branch, the deposit will not be refunded.

In the absence of a major problem, we reserve the right to charge a 25% restocking fee based on the total amount.

4. Refund Process

All refunds will be processed via bank transfer.

Once an agreement is reached, we will complete the refund within 5 business days.

5. Accessories and Small Items

For accessories and small items:

Customers may request a refund within 5 days of purchase.

Items must be returned unused and in their original packaging.

Returns can be made by mail or in person at the store.

Disclaimer

This policy is designed to comply with the Australian Consumer Law (ACL). It does not limit or exclude your rights under the ACL. For more information about your consumer rights, please visit the Australian Competition and Consumer Commission (ACCC) website.

Price Beat Policy

Simply present proof of the competitor’s advertised price or printing quote for the identical product, at the time of purchase. Once your price match request is verified and the competitor’s (excluded our dealers) product is confirmed as being in stock and available for immediate sale using the same payment method (and same term, if purchasing with an Interest Free Plan), we will happily match the price for you.

What are the exclusions?

• Offers which include cash back, bonus, bulk purchase, quantity limits or packages.
• Products that are clearance, discontinued, refurbished, or open-box.
• Online-only retailers or auction sites.
• Pricing errors or misprints.
• Competitor prices that result from loyalty or membership programs.