Century Caravans & Trailers - Terms of Sale

Welcome to Century Camper Trailer Pty Ltd ("CCT", "we", "our" or "us"). By purchasing goods from us, you agree to these Terms of Sale. CCT may amend these Terms from time to time without prior notice.

1. General

This website and its contents are provided for general information purposes only. While CCT takes reasonable care to ensure information is accurate and up to date, the website may contain typographical errors, technical inaccuracies, omissions or information that becomes outdated over time.

CCT reserves the right to amend, update, remove or correct any website content, product information or specifications at any time without notice, and may suspend or discontinue operation of the website at its discretion.

Any information, responses, recommendations or opinions published on this website are provided as general information only and do not constitute engineering, legal, financial or other professional advice. Customers should make their own enquiries and seek independent advice where appropriate.

Nothing in these Terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law (ACL).

2. Product Information & Specifications

Product descriptions, images, dimensions, capacities, colours and specifications are provided as a guide only. CCT reserves the right to make changes arising from manufacturing improvements, supplier changes, compliance requirements or product development. Minor manufacturing tolerances and variations do not constitute defects.

3. Hot-Dip Galvanised Products

Hot-dip galvanising is an industrial coating designed for corrosion protection rather than cosmetic appearance. Products may display zinc runs, excess zinc build-up, grinding marks, white oxidation, post-galvanising drilling, cold-galvanising touch-ups, minor distortion, surface irregularities, handling marks, floor waviness, uneven floor surfaces, buckled floor appearance or other visual irregularities associated with the manufacturing and galvanising process.

These characteristics are normal manufacturing outcomes, do not affect the structural integrity or intended use of the product and are not defects. They are not grounds for return, refund, replacement or warranty claim.

4. Pricing & Promotions

All prices are in AUD and include GST unless otherwise stated. Pricing may change without notice. Once an order is confirmed and a deposit accepted, the agreed purchase price is fixed. Promotional offers, including complimentary registration offers, are not transferable and have no cash value unless expressly stated.

5. Registration & Registration Promotions

Customers are responsible for providing complete, accurate and current registration information, including all required forms, identification, [ID Number Redacted] details and supporting documentation. CCT may rely on information supplied by the customer without independent verification, and any registration remains subject to approval by the relevant registration authority.

CCT is not responsible for any delay, loss or inconvenience arising from incorrect, incomplete or missing registration information or documentation, and does not guarantee registration approval where customer information does not satisfy government requirements.

If registration information is found to be incorrect, incomplete or invalid, the customer must provide corrected information within 14 days of written request from CCT. If the customer fails to do so, CCT may take such action as reasonably necessary to protect its legal, regulatory and administrative position, including contacting the relevant authority or taking steps to reduce or remove any ongoing liability associated with the registration.

CCT may refuse to release registration plates, registration paperwork or registered goods until all required documentation has been received.

The customer must reimburse CCT for any loss, infringement, toll, fine, penalty, claim, fee, cost or expense arising from incorrect, incomplete or misleading registration information supplied by the customer.

The customer acknowledges that any action taken by CCT to reduce or remove ongoing registration-related liability may affect the validity or continued use of the registration or vehicle, and CCT will not be responsible for any resulting loss, cost, inconvenience or interruption.

6. Orders & Order Variations

Orders are not binding until accepted by CCT and any required deposit has been received.

Requests to change the model, specifications, options, dimensions, configuration or delivery location after order confirmation may be treated as a new order request and are subject to availability. Additional charges may apply where CCT has already incurred costs or committed resources in relation to the order.

Nothing in this clause excludes any rights or remedies available under the Australian Consumer Law.

7. Deposits

A deposit is required to confirm an order. Orders are not confirmed until the required deposit has been received.

Upon receipt of the deposit, CCT may commence production, stock allocation, workshop scheduling, registration preparation, branch transfers and other order-related activities.

Deposits are generally non-refundable except where required by law, including under the Australian Consumer Law.

Deposits may be applied toward reasonable costs incurred by CCT in relation to the order.

8. Finance Purchases

Finance applications are assessed by independent third-party finance providers. CCT is not responsible for finance approval decisions or processing times. If finance is approved and the customer proceeds, the deposit may be credited toward the purchase price or refunded after cleared funds are received. If finance is approved but the customer elects not to proceed, CCT may retain all or part of the deposit to cover reasonable costs already incurred. If finance is declined, CCT may deduct reasonable costs already incurred, including administration, stock allocation, scheduling, registration preparation, transport, transfers or production costs. Any remaining balance may be refunded after deduction of reasonable costs incurred by CCT.

9. Non-Standard Modifications

Custom modifications, structural changes, special requests and non-standard configurations may require a larger deposit or full payment before work commences. Once work has commenced, deposits relating to non-standard modifications become non-refundable.

10. Payment

Unless otherwise agreed in writing, full cleared payment must be received before goods are released, collected or dispatched. CCT may refuse transactions where fraud concerns, verification issues or payment irregularities arise. Overdue amounts may attract interest at 8% per annum calculated daily together with any reasonable recovery costs.

CCT may refuse to release goods, registration plates, registration paperwork or accessories until all monies owing have been paid in full and all required documentation has been received.

11. Availability of Goods

Availability is not guaranteed. Products may become unavailable, be withdrawn from sale or experience delays due to supplier issues, shipping delays, production constraints or circumstances beyond CCT's reasonable control.

12. Lead Times, Pickup & Delivery

Estimated lead times, preferred pickup dates, delivery dates and invoice due dates are guides only and do not constitute confirmed dates. A pickup or delivery date is only confirmed when CCT expressly advises that the order is ready. Customers must not make travel, accommodation, transport or business arrangements based solely on estimated dates. Delays do not automatically entitle a customer to cancel an order unless otherwise required by law. CCT may charge reasonable storage fees where goods remain uncollected for more than 14 days after written notification that they are ready for collection.

Standard collection hours are Monday to Friday between 10:00am and 4:00pm, and Saturday between 9:00am and 12:00pm. CCT is closed on public holidays. Customers should allow sufficient time for inspection, registration verification, payment confirmation, paperwork and handover procedures. CCT reserves the right to refuse or reschedule collection where a customer arrives too close to closing time and there is insufficient time to safely complete the collection process.

13. Inspection Before Departure

The customer, or an authorised representative including a transport company driver, must inspect goods before departure from CCT premises. Any incorrect items, shortages or visible damage must be reported before departure. Any transport company, freight carrier, driver or third-party representative collecting goods is deemed to be acting as the customer's authorised agent.

14. Retention of Title & Risk

Ownership of goods remains with CCT until all monies owing have been paid in full and cleared funds have been received. Risk passes to the customer upon collection, delivery or dispatch, whichever occurs first.

15. Boat Trailer Disclaimer

Trailer dimensions and capacities are provided as a guide only. CCT does not guarantee compatibility with any specific boat. Customers are responsible for ensuring suitability for their intended use. CCT does not provide boat fitting, mounting or adjustment services unless separately agreed.

16. Refunds & Cancellations

Deposits are generally non-refundable where a customer changes their mind, cancels an order after costs have been incurred or where work has commenced on a non-standard modification. Refunds may be provided where required under the ACL or where CCT is unable to supply the ordered product.

17. Trailer Safety & Load Compliance

Customers are responsible for ensuring loads comply with all applicable laws relating to dimensions, weight limits and load restraint requirements. Customers should regularly inspect couplings, chains, wheel nuts, tyres, suspension components, lights and braking systems.

18. Privacy & Intellectual Property

Customer information is handled in accordance with CCT's Privacy Policy. All website content, logos, images and text remain the property of CCT and may not be reproduced without permission.

19. Limitation of Liability

To the maximum extent permitted by law, CCT is not liable for any indirect, incidental, special, exemplary, punitive or consequential loss or damage, including but not limited to loss of profit, loss of income, loss of use, loss of opportunity, business interruption, accommodation costs, transport costs, towing costs, hire costs, storage costs, labour costs, contractor costs or downtime.

Nothing in this clause excludes or limits any rights or remedies that cannot be excluded under the Australian Consumer Law.

20. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law.

PRIVACY POLICY

Century Trailers takes your privacy seriously

Century Trailers is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

Century Trailers and its related entities (referred to in this policy as we, us, our) are very conscious of the importance of protecting the privacy of personal information we collect about you.

The Privacy Act 1988 (Privacy Act), Australian Privacy Principles and registered privacy codes in Australia in addition to the Privacy Act of 1993 in New Zealand, the Freedom of Information Act (FOIA) of 1967 in the USA and the European GDPR 2018 govern the way in which we must manage your personal information. This Privacy Policy sets out how we collect, use, disclose and otherwise manage your personal information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

This Privacy Policy is reviewed periodically so that you are updated on any changes.

Your Personal Information

We consider personal Information as any information or opinion about an individual who is reasonably identifiable, and whether the information or opinion is stored in a material form or electronic form. We only collect personal information that is directly related to, or reasonably necessary for the purposes of the operations of our business. The types of personal information we usually collect include your name, address, phone number, email address and certain internet-related details (see below) and other information relevant to providing you with the information or services you are seeking from us. Wherever practicable, we will enable you to deal with us as anonymously or pseudonymously as you choose, however, in some cases it is not practicable to interact this way. If you choose not to provide some of your personal details, this may prevent us from providing our services to you or limit our ability to provide the level of service you would normally expect from us.

How we collect Personal Information

Personal information will generally be collected directly from you when you inquire, sign up to our newsletter, enter a competition, visit a dealership, book a viewing, purchase a product, get a quote or book in an activity through our customer care centers such as servicing and warranty – with us and through the use of any of our standard forms, our dealings with you over the internet, via email, by post or through a telephone conversation. The service that you use will determine exactly what information we collect. The information may include your:

• name;
• address;
• contact telephone number(s);
• contact mobile number(s);
• date of birth;
• country of residence;
• driver’s licence number and state/country of origin;
• vehicle preference;
• chassis number;
• credit card number(s) and expiry date(s);
• email address;
• company name and employee number;
• the contact details of the other people travelling with you;

There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impracticable to collect personal information directly from you. For example we may collect personal information through our dealerships, third-party partners, a corporate program or through one of our partner programs .We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.

If you access our website, we may collect additional personal information about you in the form of your IP address and domain name. Our website uses cookies. The main purpose of cookies is to identify users and to prepare customized web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our website and to create a personal record of when you visit our website and what pages you view so that we may serve you more effectively. You can disable cookies using the opt out function when first entering the website.

If the personal information you provide us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services or information you or they are seeking.

Purpose of collection

The purposes for which we collect your personal information depend on your interaction with us. But generally, we collect, use and hold your personal information for the purposes of:

• researching, developing, managing, protecting and improving our services
• conducting customer satisfaction surveys and informing you of any improvements we have made to our services;
• maintaining and developing our software and other business systems. We may disclose your anonymous information to other related and non-related organizations including:
• your company or organization if you use our services under a corporate account;
• our contracted service providers;
• credit card providers;
• credit reporting and fraud checking agencies where necessary to register a default;
• debt collection agencies, in the event of your default in payment of monies owed to us;
• city councils and government or private organisations responsible for the processing or handling of traffic related infringements;
• driver licensing authorities;
• government, regulatory and law enforcement agencies where the disclosure is required or authorized by law,
• dealing with complaints or enquiries; and
• providing you with information about other services we provide, or services that our related entities and other organizations that we have affiliations with, offer that may be of interest to you.

You may opt out of direct marketing communications at any time in your dealings with us. Except as set out above, we will not sell or otherwise transfer your contact details to other parties for direct marketing purposes.

How we use the information we collect

The personal information use collect as outlined above is used for our own marketing. We also use our customer insights to improve our business and the product and experiences we offer to other people just like you. We may sometimes use the personal information we collect for a secondary purpose, that is, for use in a way different from the original reasons for collection set out above. We will only do this in the following circumstances:

• where you have consented;
• where the secondary purpose is directly related to our primary purpose for collecting it in the first place, and you would reasonably expect us to use or disclose the information in such a way;
• where we are permitted or required by law; or
• it is in the interests of public safety to do so.

Security

We store your personal information in different ways, including in paper and in electronic form. We take the security of your personal information very seriously. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, interference, unauthorised access, modification or disclosure, including electronic and physical security measures. We use industry standard safeguards to ensure the security of personal information through physical, electronic and managerial procedures. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

While we strive to ensure the security, integrity and privacy of personal information submitted to our website, unfortunately, no data transmission over the Internet can be guaranteed to be totally secure and we take no responsibility for the security of data transmissions to and from our website or other IT systems.

Seeking access to, and correcting, information

We will take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up to date.

You may access the personal information we hold about you, by making a written or emailed request. We will respond to your request within a reasonable period.

We may decline a request for access to personal information in circumstances prescribed by the Australian Privacy Act, and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).

If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.

If we refuse to correct your personal information, we will provide you with a written notice that set out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.

Disclosing personal information overseas

We store your personal information only in Australia.

How to contact us – complaints and feedback

If you wish to make a complaint about a breach of the Privacy Act, Australian Privacy Principles or a privacy code that applies to us, please contact us as set out below and we will take reasonable steps to investigate the complaint and respond to you. If you have any queries or concerns about our privacy policy or the way we handle your personal information, please contact our Privacy Officer at:

Century Trailers

706 Beaudesert Road Rocklea 4106
[email protected]
Australia: (07) 31950404

Links to other sites

We provide links to websites outside of our website, as well as to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that websites and its privacy statement.

Changes to this policy

We may change this policy at any time. Any updated version of this policy will appear on this website.

Further privacy information

For more information about privacy issues in Australia and protecting your privacy, visit the website of the Australian Privacy Commissioner.

Last updated: October , 2018.

REFUND POLICY

At Century Camper Trailer PTY LTD, we are committed to ensuring your satisfaction and the longevity of your products. If you encounter any issues with your purchase, please submit an After-Care claim, and our Customer Service team will contact you within 5 business days with a suitable resolution.

This policy is designed in compliance with the Australian Consumer Law (ACL), which provides consumer guarantees for both major and minor problems. Below, we outline how we handle refunds.

1. Consumer Guarantees Under Australian Consumer Law

The ACL provides remedies for both major and minor problems with products. The type of remedy depends on the nature of the issue and the consumer guarantee that was not met.

Minor Problems

For minor issues, we will attempt to repair the product.

Major Problems

For major failures, you may:

Reject the goods and choose a refund or replacement of similar value.

Request compensation for any drop in the value of the goods.

Note: A “major failure” is determined by industry standards and may not align with personal opinions.

2. When We Won’t Refund

There are certain scenarios where refunds or warranty claims will not be actioned, including but not limited to:

Change of mind or personal preference.

Damage caused by misuse, neglect, or unauthorized modifications.

Issues not reported within a reasonable time frame.

Made-to-order products.

Display stock, clearance items, or personalized/customized items.

Normal wear and tear.

Products purchased from third parties.

Any faults or damages resulting from service or repair performed by third party.

3. Cooling-Off Period for Custom-Made Products

Due to the custom-made nature of our trailers and caravans, the following refund policy applies:

Cooling-Off Period

After paying the deposit, customers have a 24-hour cooling-off period.

Within this period, the deposit can be refunded unconditionally, provided:

The refund request is made within 24 hours.

The customer has not yet picked up the vehicle.

After 24 Hours

If the trailer or caravan has already been assembled, the deposit will not be refunded.

In the absence of a major problem, we reserve the right to charge a 25% restocking fee based on the total amount.

Relocation to a Branch

If the trailer or caravan has already been relocated to a branch, the deposit will not be refunded.

In the absence of a major problem, we reserve the right to charge a 25% restocking fee based on the total amount.

4. Refund Process

All refunds will be processed via bank transfer.

Once an agreement is reached, we will complete the refund within 5 business days.

5. Accessories and Small Items

For accessories and small items:

Customers may request a refund within 5 days of purchase.

Items must be returned unused and in their original packaging.

Returns can be made by mail or in person at the store.

Disclaimer

This policy is designed to comply with the Australian Consumer Law (ACL). It does not limit or exclude your rights under the ACL. For more information about your consumer rights, please visit the Australian Competition and Consumer Commission (ACCC) website.

CCT® Price Beat Policy

At Century Trailers, we are committed to offering our customers genuine value and competitive pricing.

If you find a lower price on an identical trailer or caravan from another legitimate Australian business, we’ll do our best to match it — provided it meets the conditions below.

🔹 How to Request a Price Beat

Simply present proof of a publicly advertised price or an official written quote from a competitor for the identical product, at the time of purchase.

Once your request is verified and the competitor’s product is confirmed as identical in brand, specification, and build standard, and in stock for immediate purchase using the same payment method and terms (including any finance options), we will happily match the price for you.

🔹 Verification

• Century Trailers reserves the right to verify any competitor offer by:
• Contacting the competitor directly, or
• Inspecting their official business website or advertised materials.
• The competitor must be a legitimate, active Australian business that publicly advertises and sells comparable trailers or caravans through a verifiable business website or physical premises.
• Unverifiable, altered, or misleading quotes will not be accepted.

🔹 Exclusions

The Price Beat Policy does not apply to:

• Quotes or offers that cannot be independently verified.
• Products that are not identical in brand, build, or specifications (including chassis size, floor thickness, braking system, or accessories).
• Competitor products that are not in stock or not available for immediate purchase.
• Offers including cashback, bonus items, bulk discounts, or bundled packages.
• Clearance, discontinued, refurbished, or open-box items.
• Online-only retailers, auction sites, or private sellers.
• Competitors without an active trading presence or official business website.
• Pricing errors, misprints, or falsified/altered documents.
• Prices based on loyalty, membership, or trade programs.
• Competitors, resellers, or persons purchasing for resale or commercial redistribution.

🔹 Final Decision

Century Trailers reserves the right to decline any Price Beat request where the authenticity or accuracy of a competitor’s quote cannot be reasonably confirmed.