Refund Policy
At Century Camper Trailer PTY LTD, we are committed to ensuring your satisfaction and the longevity of your products. If you encounter any issues with your purchase, please submit an After-Care claim, and our Customer Service team will contact you within 5 business days with a suitable resolution.
This policy is designed in compliance with the Australian Consumer Law (ACL), which provides consumer guarantees for both major and minor problems. Below, we outline how we handle refunds.
1. Consumer Guarantees Under Australian Consumer Law
The ACL provides remedies for both major and minor problems with products. The type of remedy depends on the nature of the issue and the consumer guarantee that was not met.
Minor Problems
For minor issues, we will attempt to repair the product.
Major Problems
For major failures, you may:
Reject the goods and choose a refund or replacement of similar value.
Request compensation for any drop in the value of the goods.
Note: A “major failure” is determined by industry standards and may not align with personal opinions.
2. When We Won’t Refund
There are certain scenarios where refunds or warranty claims will not be actioned, including but not limited to:
Change of mind or personal preference.
Damage caused by misuse, neglect, or unauthorized modifications.
Issues not reported within a reasonable time frame.
Made-to-order products.
Display stock, clearance items, or personalized/customized items.
Normal wear and tear.
Products purchased from third parties.
Any faults or damages resulting from service or repair performed by third party.
3. Cooling-Off Period for Custom-Made Products
Due to the custom-made nature of our trailers and caravans, the following refund policy applies:
Cooling-Off Period
After paying the deposit, customers have a 24-hour cooling-off period.
Within this period, the deposit can be refunded unconditionally, provided:
The refund request is made within 24 hours.
The customer has not yet picked up the vehicle.
After 24 Hours
If the trailer or caravan has already been assembled, the deposit will not be refunded.
In the absence of a major problem, we reserve the right to charge a 25% restocking fee based on the total amount.
Relocation to a Branch
If the trailer or caravan has already been relocated to a branch, the deposit will not be refunded.
In the absence of a major problem, we reserve the right to charge a 25% restocking fee based on the total amount.
4. Refund Process
All refunds will be processed via bank transfer.
Once an agreement is reached, we will complete the refund within 5 business days.
5. Accessories and Small Items
For accessories and small items:
Customers may request a refund within 5 days of purchase.
Items must be returned unused and in their original packaging.
Returns can be made by mail or in person at the store.
Disclaimer
This policy is designed to comply with the Australian Consumer Law (ACL). It does not limit or exclude your rights under the ACL. For more information about your consumer rights, please visit the Australian Competition and Consumer Commission (ACCC) website.