Warranty Terms & Conditions

Trailer Warranty Terms & Conditions

2-Year Structural Warranty

Century Camper Trailer Pty Ltd warrants that the structural components of the trailer, limited to the main chassis and frame, are free from defects in materials and workmanship for a period of twenty-four (24) months from the date of original purchase under normal use. This warranty applies to structural integrity only and does not extend to wear and tear items, consumable components, or parts covered under separate warranty periods. This 24-month warranty applies to purchases made after 27/04/2026, while purchases made prior to this date are covered by a 12-month warranty period. Trailers used for hire, rental or commercial applications are subject to a reduced warranty period of three (3) months due to increased usage. Where a defect covered by this warranty arises, we will, at our discretion, repair or replace the defective component.

1-Year Component Warranty

The following components are covered for one (1) year from the date of original purchase against defects in materials and workmanship, including hydraulic braking equipment, seals, electrical wiring systems, and winches. These components are covered for manufacturing defects only and are not covered for normal wear and tear, overloading, improper use, improper load distribution, impact damage or other external factors.

Australian Consumer Law

This warranty is provided in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

Intended Use & Operating Conditions

This trailer is designed for on-road use under normal driving conditions. Use on unsealed roads or rough terrain may result in increased stress and may affect warranty coverage where such use has caused or contributed to the damage or failure.

Driving Behaviour, Loading & Impact

The trailer must not be overloaded and must be operated appropriately for road conditions. Damage caused by impact, harsh driving, or improper loading is not covered where it has contributed to failure.

Owner Responsibilities & Maintenance

Under normal use and operating conditions, an initial inspection must be carried out within 3 months or 500 km (whichever occurs first) as part of the initial run-in period, and wheel nuts must be re-torqued after this period. Ongoing servicing must be conducted every 6 months or 5,000 km, whichever occurs first. Where the trailer is used under more demanding conditions, including heavy loads or frequent use, more frequent servicing may be required. Failure to perform appropriate maintenance may affect warranty coverage where such failure has caused or contributed to the damage or failure.

Pre-Use Inspection

Before each use, the operator must carry out basic safety checks to ensure the trailer is in a safe and roadworthy condition, including, but not limited to, checking wheel nuts for tightness, tyre condition and pressure, coupling and safety chains, lights and wiring, and the general structural condition of the trailer. Failure to perform reasonable pre-use checks may be considered misuse or neglect and may affect warranty coverage where such failure has caused or contributed to the issue.

Service Records

The owner is expected to keep reasonable maintenance and service records containing sufficient detail to demonstrate that appropriate maintenance has been carried out, including the date of service, work performed, and, where applicable, parts replaced or inspected. General or non-specific receipts without adequate detail may not be sufficient to demonstrate that required maintenance has been performed. The Company may request reasonable evidence of maintenance to assess a warranty claim, and where sufficient evidence is not provided, the Company reserves the right to decline or limit the claim to the extent that it is not reasonably possible to assess the cause of the issue or where the lack of maintenance has caused or contributed to the failure.

Misuse & External Damage

Damage caused by misuse, overloading, improper load distribution, modification, accidents, environmental exposure, or continued use after a fault becomes apparent is not covered under this warranty where such factors have caused or contributed to the damage or failure.

Wear, Surface & Non-Structural Items

This warranty does not cover normal wear and tear, surface or appearance-related conditions, or characteristics inherent to materials and manufacturing processes, including items subject to wear such as bearings, tyres, brake components, jockey wheels, mesh, straps and accessories, as well as minor surface irregularities, white rust (being the natural oxidation of galvanised surfaces), and variations associated with the hot-dip galvanising process. Minor unevenness or surface distortion of floors or panels may occur due to galvanising and is considered a normal characteristic that does not affect structural integrity. Such conditions are not considered manufacturing defects unless a defect in materials or workmanship is proven.

Third-Party Repairs & Modifications

Repairs, modifications or alterations carried out by any third party are undertaken at the owner’s risk. The Company is not responsible for the quality, workmanship or outcomes of such work. Where third-party work has caused or contributed to any damage or failure, warranty coverage may be declined or limited accordingly.

Warranty Claims

Claims require proof of purchase and must be assessed by Century Camper Trailer Pty Ltd or a repairer nominated by the Company where applicable. To the extent permitted by law, the Company is not responsible for any costs associated with travel, accommodation, transport, loss of use, downtime or delay in repair or replacement arising in connection with a warranty claim, unless such costs are required to be covered under the Australian Consumer Law.

Limitation of Liability

To the extent permitted by law, the Company is not liable for any indirect or consequential loss, including but not limited to loss of income, business interruption or loss of opportunity.

Non-Transferability

This warranty applies only to the original purchaser.

Acknowledgement

By accepting delivery, the purchaser acknowledges the trailer condition and terms.
Century Camper Trailer Pty Ltd
ABN: 81 164 704 778
Head Office: 706-718 Beaudesert Rd, Rocklea
Phone: 07 3195 0404

Caravan Warranty Terms & Conditions

Congratulations on your recent purchase. We thank you for selecting our brand by purchasing a Century Caravans & Trailers Caravan. As a company our ultimate objective is to give you a quality product, to be enjoyed for many years.

Our staff collectively have many years of experience in the RV industry. We use quality products and materials to provide you with a caravan designed to suit your needs.

To ensure continuous satisfaction for our customers, we pride ourselves on our aftersales service, standing by our products with our warranty program.

STRUCTURAL & MANUFACTURERS WARRANTY

Century Caravans warrants to the original purchaser of every RV of the faults appointed in material and workmanship from the date of purchase which is followed by the specified guidelines during the following:

• 5-year structural warranty
• 1-year Material and Part warranty
• Appliances Warranty – see additional booklet.

The foundation of this Century Caravans Structural Warranty is to cover under the expected use and specified servicing while following the “your obligations” section excluding the “what is not covered”.

• Century Caravans manufactured
• Century Caravans manufactured galvanized, painted, raptor coat chassis (excluding adjustments and rubber).
• Century Caravans manufactured walls and roofs.
• ALKO Torsion Suspension (excluding adjustments).

SUPPLIED COMPONENTS

Some components supplied with your RV are not manufactured or imported by Century Caravans. These are separately warranted by their respective manufacturers:

• Cooking Appliances, Air-Conditioners, Refrigerators, Hot Water Systems, Solar Panels, etc.

WHAT IS NOT COVERED?

• Permanent residential purpose use.
• Damage caused while the RV is loaned or hired.
• Misuse of the jockey-wheel or overloading.
• Standard maintenance, wear and tear, or accident damage.

YOUR OBLIGATIONS?

As a new owner of a Century Caravans RV, it is essential to:

• Upkeep the servicing of tyres, wheel nuts, and bearings.
• Routinely clean filters (air conditioners/water).
• Maintain Fiberglass surfaces (walls/roofs) as per specified polishing steps.

Note: Ensure that you check the sealing of the roof, hatches, and exterior fittings during your scheduled services. Failure to perform maintenance in a timely manner will void the warranty.

HOW TO VALIDATE YOUR WARRANTY

To validate you will need to fill out in full the “Service record”, scan and return to Century Caravans by using this link.

DECLARATATIONS

I/We confirm that I/We have received, read, understand, and agree to the terms and conditions of this warranty.

Signature: ____________________ Date: __________ INV: __________

HOW TO MAKE A CLAIM (WARRANTY PROCESS)

1. Immediately contact the nearest authorised Century Caravans dealership.
2. Claims must include Proof of Purchase and full details of the alleged defect.

PRE-TRAVEL CHECK LIST

Interior: Roof hatches closed, cupboards secured, TV stowed, Fridge locked.

Exterior: Gas bottles off, Tyre pressure checked, Wheel nuts tight, Lights operating, Coupling locked, Safety chains attached.

SCHEDULED MAINTENANCE

The Service Agent will check: Door/window alignment, Sealant condition, Wheel bearings (repack), Brakes, Suspension bolts, Gas and plumbing lines.

Century Caravans trusts that you will enjoy many trouble-free kilometres of touring. If you need to make a claim, please use the link below:

https://centurytrailers.com.au/warranty_tnc/

Ute Tray Warranty Terms & Conditions

Warranty Coverage

Century Camper Trailer Pty Ltd warrants that, subject to the terms, conditions, and exclusions below, all ute trays supplied or installed by us are free from defects in materials and workmanship for the applicable warranty period under normal use.

Where a defect covered by this warranty arises within the applicable period, we will, at our discretion, repair or replace the defective component.

Warranty Period

Structural components of the ute tray, including the main tray body and frame, are covered for a period of 24 months from the date of purchase under normal use.

Components subject to wear or regular use, including but not limited to hinges, locks, latches, seals, gas struts, fasteners, and accessories, are covered for a limited period of 12 months, unless a manufacturing defect is proven.

Australian Consumer Law

This warranty is provided in addition to your rights under the Australian Consumer Law. Remedies will be provided in accordance with the Australian Consumer Law.

Intended Use & Loading Conditions

The ute tray must be used under normal operating conditions and within the vehicle manufacturer’s applicable load limits (including GVM and axle load limits). Loads must be properly distributed and secured.

Installation & Modifications

Where installation is carried out by us, we warrant the installation workmanship. We are not responsible for any damage caused by incorrect installation by third parties, unauthorised modifications, or incompatible vehicle setup.

Maintenance & Care

The owner is responsible for maintaining the ute tray in a safe and serviceable condition. This includes:

• Regular inspection of mounting points and fasteners.
• Tightening bolts and fittings as required.
• Checking for signs of wear, fatigue, or corrosion.

Corrosion & Environmental Exposure

Surface corrosion, oxidation, or deterioration resulting from environmental exposure (including water, salt, chemicals, or lack of maintenance) is not considered a manufacturing defect.

Cosmetic Condition

Cosmetic imperfections, including scratches, marks, minor dents, surface wear, or finish deterioration over time, are not covered under this warranty.

What Is Not Covered

• Misuse, abuse, or neglect.
• Overloading or improper load distribution.
• Impact, collision, or accident.
• Corrosion or environmental exposure.
• Unauthorised modifications or repairs.

Warranty Claims

To make a warranty claim, proof of purchase and reasonable evidence of the defect must be supplied. The product must be returned to Century Camper Trailer Pty Ltd or an approved repairer for assessment.

Limitation of Liability

To the extent permitted by law, Century Camper Trailer Pty Ltd is not liable for any indirect or consequential loss, including but not limited to loss of income or business interruption.

Non-Transferability

This warranty applies only to the original purchaser and is not transferable.

Acknowledgement

By accepting delivery, the purchaser acknowledges that the product has been inspected and accepted in satisfactory condition, and the maintenance requirements have been explained.

Loading Ramps Warranty Terms and Conditions

Warranty Coverage

Century Camper Trailer Pty Ltd warrants that, subject to the terms, conditions, and exclusions below, loading ramps supplied by us are free from defects in materials and workmanship for the applicable warranty period under normal use.

Where a defect covered by this warranty arises within the applicable period, we will, at our discretion, repair or replace the defective product.

Warranty Period

Loading ramps are covered for a period of 12 months from the date of purchase under normal use.

This warranty applies to structural integrity of the ramps only and does not extend to normal wear or surface damage.

Australian Consumer Law

This warranty is provided in addition to your rights under the Australian Consumer Law. Remedies will be provided in accordance with the Australian Consumer Law.

Intended Use

Loading ramps are designed for the purpose of loading and unloading equipment or machinery within the rated load capacity. The ramps must be used on stable, level, and suitable surfaces and must be properly secured during use.

Load Capacity & Use Conditions

The rated load capacity must not be exceeded. Loads must be evenly distributed across both ramps where applicable. Any damage or failure caused by the following is considered misuse and is not covered:

• Overloading or uneven/concentrated load.
• Impact loading (e.g. dropping machinery).
• Sudden acceleration or braking on ramps.
• Improper positioning or setup.

Surface & Operating Conditions

Use on unsuitable terrain, unstable ground, excessive incline, or unsafe angles may result in damage. Any damage caused by improper use conditions is not covered under this warranty.

Maintenance & Inspection

The owner is responsible for inspecting the ramps before each use. This includes checking for bends, deformation, cracks, or structural damage. Failure to perform reasonable inspection may affect warranty coverage.

Wear & Cosmetic Condition

Normal wear and tear, including surface scratches, dents from use, tyre marks, and surface wear, are not considered defects and are not covered under this warranty.

What Is Not Covered

• Misuse, abuse, or neglect.
• Overloading or improper load distribution.
• Impact or harsh use.
• Use outside intended purpose or unsafe setup.
• Lack of reasonable maintenance or unauthorised repairs.

Warranty Claims

To make a warranty claim, proof of purchase and reasonable evidence of the defect must be provided. The product may be required to be returned for inspection. Transport costs are the responsibility of the owner unless otherwise required by law.

Limitation of Liability

To the extent permitted by law, Century Camper Trailer Pty Ltd is not liable for any indirect or consequential loss, or any damage to equipment, vehicles, or personal injury arising from improper use of the ramps.

Safety Acknowledgement

By using the loading ramps, the user acknowledges that improper use may result in damage, injury, or loss, and accepts responsibility for ensuring safe and appropriate use at all times.

Non-Transferability

This warranty applies only to the original purchaser and is not transferable.